TierTek — Making I.T. Simple
Self-Service Guide

Reset Your Password

Already enrolled? Follow these steps to reset your Microsoft account password through the self-service portal — no IT call required.

Not enrolled yet? You must enroll before you can reset your own password. Follow the enrollment guide first →
1
Open the password reset portal
Open your browser and navigate to o365.tiertek.com/reset and enter your username.
Step 1 — Enter username
2
Enter your password reset PIN
Enter the 6-digit PIN you created during enrollment.
Step 2 — Enter PIN
Forgot your PIN or not enrolled yet? Follow the enrollment guide →
3
Enter your new password
Enter your new password. Read the password requirements shown on screen — if your password does not meet these requirements you will be asked to choose a more complex one.
Step 3 — Enter new password
4
Confirm your new password
Re-enter your new password to confirm it.
Step 4 — Confirm password
5
Set your new password
Once you are done, click Set New Password.
Step 5 — Set new password
6
Password reset complete
If your password meets the complexity rules you will see the confirmation screen.
Step 6 — Password reset complete
✓ Password Reset Complete! You can now log in to your Microsoft account with your new password.

Still locked out? Contact IT support at support@tiertek.com or call (727) 350-9201